Red Carter Refund Policy

IS IT EASY TO RETURN ITEMS?

You have 21 days from the date that you receive your package to initiate a return. 

Start your return HERE

HOW SOON WILL I GET MY REFUND?

You'll get your refund typically within 10-15 days after our warehouse center receives and inspect the item. Refunds are issued to the original form of payment.

INTERNATIONAL RETURNS

Due to Shipping costs, international returns labels must be paid for by the customer. Please email info@bleurodbeattie.com to process your international return. 

 WHAT ITEMS ARE RETURNABLE?

• Items purchased in the last 21 days.
• Any item that are Final Sale. 

WHAT ITEMS ARE NON-REFUNDABLE?

• Final Sale merchandise is final sale and cannot be returned or exchanged. 
• Worn, altered, or washed items cannot be returned or exchanged. 
• Gifts or promotional items with retail value.
• We reserve the right to deny a refund if the returned merchandise does not meet our requirements. 

WHAT HAPPENS IF THE ITEM IS RECEIVED DAMAGED AT OUR WAREHOUSE? 

You will not be eligible for a refund. If you previously selected the instant credit option, our returns vendor - Returnly - will send you an invoice for the item you purchased. If you would like to receive your damaged item back, you will be responsible for the shipping cost. 

 WHAT HAPPENS IF WE RECEIVE NON-AUTHORIZED PRODUCTS IN ONE RETURN PACKAGE? 

You will only be eligible for a refund for the number of units authorized for the return. If you send more items in your package, we are not responsible for additional orders or products. You have to do 1 return per order to receive a refund or instant credit. 

What happens when my package is lost or damaged?

If you receive a damaged package/ box, we advise you send us an email immediately. It is best if the email contains an image of the box.

Once we receive the damaged product information- picture-  we will send you a free of charge pre-paid label and proceed with a replacement or a full refund. 

If the products are in good condition and you still want to return the items, you will be allowed to do so.

If the package is lost, meaning you are tracking the package and seem stuck at the carrier location for more than two days, we will file a claim to our carrier, and once the claim is clear, we will issue you a refund.

  CANCELLATIONS 

You are eligible to cancel your order up to 8 business hours after placing your order. 

 Please note that we do not offer free returns. The return shipping label will be deducted from your refund or instant voucher. The return shipping label value will be according to your item weight and dimensions according to the USPS service. 

Shipping and handling costs are non-refundable. If you receive a refund, all shipping and handling costs may be deducted from your refund.